Great system right ?? If you're using thewrong credit or debit card, it could be costing you serious money. how do I sell tickets to an event not yet listed? If you're selling tickets, for example, before listing on StubHub, consider blasting out on your social media page that you're looking for a buyer so you can potentially avoid paying a fee. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. It would have cost me 1300 for the same ones had I waited any longer. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. You'll get your ticketsby the end of the day on your order's expected arrival date. Musicians can get sick and sporting events can get canceled. Price wasn't my concern as long as I got them for her. I'm with this person. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? I didn't go to the show and instead lost more money than the ticket was ever worth thanks to StubHub. We've got you no matter what. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Top 868 StubHub Reviews - ConsumerAffairs That way there are no issues but additionally, so they can get paid. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Chat with the representative until a refund has been issued. 08-05-2022 07:20 PM. So I almost bought horrendously inflated nosebleeds backups through ticketmaster. If you will get credit or a full refund on your original payment method. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. Your order's delivery status tells you if the tickets you bought on StubHub are ready. We are changing the way you register and sign-in to the StubHub Community. I went on to lose both my original ticket value AND the charge to my account. They will do everything in their power just to take your money and then say "you agreed to our terms" - I listed tickets for sale that apparently sold, yet I didn't receive any notifications about this; I just assumed that the tickets had never sold. The event is today and I still don't have my tickets : StubHub If these are not available, you will likely get a full refund. After the switch, you will enter the email address you use to access the community in order to reset your password. That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Not a very cool market price wise but sometimes it's worth the artist and experience. UPS tickets: Ship the tickets within 1 business day of the sale date (we recommend dropping the tickets off at a UPS store, not a drop-box) Tickets sold before your In Hand Date: You have until this date to deliver them. Why would seller unnecessarily delay ticket delivery? Since there is a delivery delay until 45 days before the show date, if I were to sell on StubHub, I wouldn't be able to fulfill the order and get paid for almost a year! Thanks! I will never use this company again and warn everyone I know to do the same. Nosebleeds were even more than what paid for pit tickets. Sorry we couldn't be helpful. by Maurie Backman | StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. Cookie Notice We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. same here. This info is used to verify your account. Family says it couldn't just 'shake it off' after problems getting A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. If I would have shut my account down the first day I called none of the others would have made it through.". Help us improve this article with your feedback. Some people prefer to spend their money on experiences rather than things. It is not in a seller's best interest to cause issues for a buyer at the same time. Were all stressed! I proceeded to delist the rest of the season off of the Stubhub platform and I now feel liberated but remain very angry about the last 9 months that I suffered with this horrible platform. MLB is partnered up with Stubhub's and is fully integrated with them. I got an email from StubHub two days before XMAS (ho ho ho ho indeed) telling me they didn't have the tickets. @captain-janeway - There could be several reasons as to why; some already being mentioned. When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. Ticket buyers and sellers say StubHub owes them after widespread event Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good A link has directed you to this review. Published on Aug. 24, 2022. Our content is intended to be used for general information purposes only. Support does not answer, there is no cancellation\refund option on the order page. The "transfer" button is currently available on Ticketmaster, but the tickets and barcodes will not be available until a day or two before the event. 24/7 customer support: All Rights Reserved. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. Not the greatest arrangement, but I have had tickets delivered fairly close to game days before, so I trusted them. I'm glad I didn't. Sellers often list tickets on StubHub weeks or months ahead of a given event. 3. The event is today and I still don't have my tickets Print. Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. I read the FAQ but don't understand it. Once we got into the venue we were told we had no seats that it was general admission. Get buying tips about Ticket Websites delivered to your inbox. How is that they don't accept refunds, but you also aren't guaranteed tickets? Sorry we couldn't be helpful. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. Waiting till the day of is bull****. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. I was told that my payment will be on in 24 hours on 4/10/23, the next day I did not get payment. and we would be screwed. Make sure to ask the customer service agent to send you an email confirming your refund approval. Re: Why would seller unnecessarily delay ticket delivery? We value your privacy. So sorry again for the concerns! Some teams, venues, or artists put delivery delays. Sure you have guarantee against fraud, but that's not the point. The prices started to drop during the day to $99 for tickets, but still essentially twice as much than face value. StubHub obviously does not care about its customers and will find any way to take money from you. Randy Miller | NJ Advance Media for NJ.com. I was told 4/11 they escalated my payment and I would get it in 24 hours. Unsubscribe easily. Check out our pick for Best No Annual Fee Credit Card of 2023. The pit tickets jumped to 400 each. I bought Hamilton Chicago tickets for a show almost a full year later. Luckily, that was true and I was able to transfer my ticket to the buyer the night before. View complete StubHub Return Policy. On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. I was told, "This time it is nothing we can do." If I'm scheduling a flight cross country and paying for a room, etc and all I get is a refund, that sucks! Customer service all the way to your seat, 2000-2022 StubHub. You can always deliver before this date. Unsubscribe easily. i know there is still time but after looking at this sub my confidence is low. Today was the last straw. I said I sold my tickets already. Third-party sellers and ticket-buying bots enrage Colorado music fans In most cases, venues are now not releasing tickets until 24 hours prior to the event. I am listing mobile Yankees tickets from Ticketmaster. We can't ask them to send tickets earlier than the date in your order details. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. And if so, you may be curious about StubHub if you've never used it before. OP the seller has until the "ready by" date. Copyright 2023 Consumers Unified LLC. We are told NOT to resell our season tickets (which is BS) or, if caught, lose not only that game, but the rest of the season of tickets -AND all future rights to season tickets. Rather, those fees can fluctuate based on factors such as ticket price and demand. Click here to read our full review for free and apply in just 2 minutes. Hey jbsmith! If you fall into that camp, then you may be the type who budgets for concerts and sporting events. Thank you, you have successfully subscribed to our newsletter! The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. Make sure to check back with StubHub often, as you'll be able to find any and all of the events that you're looking for! Leonard of Los Angeles, CA Verified Reviewer. Use of this website signifies your agreement to our, / Understanding your order's delivery status. ARLINGTON, Texas With Aaron Judge or without him (at least for a couple more days), the Yankees need to start putting up a few runs more than a once . If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. Any answers or advice is much appreciated. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But it won't charge you a fee just to list your tickets, so there's no risk there. StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. Spanish Nights Tickets - StubHub Stubhub purchase stressing me out. Not ready? : r/stubhub - Reddit Again, I did everything right. Guess what happened next concert started and seller finally emails the tickets. Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. Buying Tickets Day of Event | Ticket Crusader All both of them could keep saying is "we sent you an email." Not sure how this malicious tactic is seen as legal. Bucket list site for many people let's say. If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. Solved: Why would seller unnecessarily delay ticket delive - StubHub Many or all of the products here are from our partners that compensate us. Has anyone experienced this? Will I need to enter the barcode information on StubHub once it becomes available, or will I be able to complete the sale on StubHub via transfer of the tickets? All Rights Reserved. They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. I am in the same boat here what ended up happeneing to you? Provide the information they might require. Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. Their customer service isn't much help either. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. 1. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. It's looks like pure scam. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. If I'm on Disability, Can I Still Get a Loan? You will enter your community username and new password and done! Though the delays are tough, we still need to give our sellers the additional time as it is out of their control and the estimated delivery date was agreed to when the purchase was made. I was then sure I was going to get hosed. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. StubHub is an eBay company that began selling and reselling event tickets in 2000. If you don't have the tickets first thing the morning of the show (we have to give the seller until the end of the day that shows for your estimated delivery date), absolutely let me or any of our moderators know in a private messageso we can get right on to our options to help. What would be a reason for a seller to withhold tickets until night before the show? Here's what you need to know. I was on hold with customer service for two and a half hours . For more information, please see our so i bought a ticket over 3 weeks ago to see metallica in november and i still havent received my ticket. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. After the switch, you will enter the email address you use to access the community in order to reset your password. How do I know I can trust these reviews about StubHub? I called an hour before the concert to learn that my tickets were unavailable. How Do I Get Stubhub to Refund a Charge? - GetHuman In some cases, the primary won't release tickets until 48 hours prior to the event to help avoid ticket fraudulence and this may be the case for your seller. Also, who has a printer sitting around in the room when they travel? Mobile app: same here, what I have learned is that someone can advertise tickets to sell, without having them. They (mlb) use this barcode system . Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? Apple Wallet Tickets Not Tranferrable????? They will take your money then make you jump through hoops to get it back. Be the first one to find this review helpful. Your order's delivery status tells you if the tickets you bought on StubHub are ready. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. I would like to draw public attention to this incident, I think this is not the first case of cheating this site. Id like to be prepared ahead of time because the drive is long and I wouldnt want to show up and not be allowed in. In this transaction StubHub made 15% off my ticket, then 15% off the other seller for replacement, then 100% off my for seller penalty, resulting in stubhub making 130% markup on a ticket, literally insane. Tickets rehit the Ticketmaster resale market and it made me more uncomfortable. What Types of Homeowners Insurance Policies Are Available? Enjoy reading our tips and recommendations. We have not reviewed all available products or offers. New to StubHub? My friends have had no issues using this as well. I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. Some venues, artists, and teams don't release tickets until a couple days before an event. Some venues, artists, and teams don't release tickets until a couple days before an event. Customer service all the way to your seat, 2000-2022 StubHub. That means when you buy or sell tickets, they are only the intermediary. Scan this QR code to download the app now. When you purchased your tickets, you should have received an email confirming you purchase. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. And so if you wait until you're within a few days of a given event, you might snag a great deal. being locked in and not knowing if youre going to ever receive your ticket until its too late is a pretty fucked system. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). It is not in a seller's best interest to cause issues for a buyer at the same time. Waiting till the day of is bull****. I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. 4 Things to Know About Buying Tickets on StubHub - Nasdaq on tickets issued to original buyers. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. If there are problems, our FanProtect Guarantee really has our fans back as we want you at the event you bought for. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Re: Selling tickets with delivery delay. Always remember that StubHub is your one stop shop for any and all of your ticket related needs! They have nothing to do with it. How do I sell tickets that have a delivery day on Ticketmaster? Sometimes, StubHub only allows hard stock ticket sales. Original review: April 16, 2023. You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. You may not get them until just before that date. Great question. I was unable to get tickets through Ticketmaster as it had sold out. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The Cure is set to play Fiddler's Green Amphitheatre on June 6 as part of its 30-date tour. Yankees still can't avoid injuries, still not hitting and blanked in 2 They said they would provide a refund and small account credit. This is why we do not list the specific seat #'s on our listings. I am furious! Or, you might use StubHub to try to score tickets to an otherwise sold-out event. StubHub only had an option to sell "barcode" tickets for this event--not "mobile" tickets. Why does Stubhub wait until the day before the concert to send the tickets? So, option - wait to deliver at the last minute. Did you find it helpful? When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets?? When you receive the barcodes 48 hrs before the game you can enter them and complete your sale. Explain your case the best you can. Re: Tickets wont arrive until concert date. Stubhub said that they were contacted by the venue that the transfer button would not be available on Ticketmaster until 24 hours before the show was to begin. It should be when you pay for the tickets then the tickets should be sent . User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. With this same logic I could be charged a fee for sleeping for more than 3 hours. StubHub went on to collect both the buyers payment AND my charge for the ticket price. My daughter's favorite artist was coming and specifically asked me to take her. Review your order's ticket type and what its current status means (see below) As you might expect, StubHub charges a fee for its services. I have sold ticket many times before, this is not my first time, never had a problem. Called them and they said oh well, no refund. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Your sale will show as an open order in your Stubhub account. We keep track of all orders and guarantee delivery by the date in your account. I went through this exact issue a few weeks back. Copyright, Trademark and Patent Information. Understanding your order's delivery status Print. This happens when the primary ticket company doesn't release the tickets to the original buyer for a while. Help us improve this article with your feedback. In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. I paid about $150 per ticket, including fees. How to Request a Stubhub Refund [98% Success] - DoNotPay Privacy Policy. Yes You will enter your community username and new password and done! Why does it out that date if closer to 24 hours? Thanks. All Rights Reserved. Be sure to include your email address, zip/postal code, and order number as well. Help us improve this article with your feedback. StubHub Customers Cry Foul Over New Seller Payment Policy - Westword This company is horrible and they DO NOT care about their customers. Lindsay is the author of this solution article. It is due to the security around the tickets, venues like to hold onto the QR codes as long as possible to avoid ticket trading and duplicating issues. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. Not getting your tickets until the day of the event has . At 11:49am California time, tickets were available using the Live Nation . I know that the people who bought direct from the venue already have their ticket downloads available, so this seller does too. Cookie Notice No. I've been on the phone with them 4 times now to get things resolved. Ticket not available until day before the show? : r/stubhub - Reddit A day later, I see a charge for $495 to my credit card from Stubhub. Use of this website signifies your agreement to our, Understanding your order's delivery status. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This is based on when the seller told us they'd have the tickets. . Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. We know this can be concerning. It may be close to the event due to ticket delivery delays. We really do appreciate the feedback though. It should be when you pay for the tickets then the tickets should be sent . Danielle is the author of this solution article. StubHub will deduct a fee from tickets you manage to sell through its site. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We can't ask them to send tickets earlier than the date in your order details. Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. It is recommended that a seller deliverstheir tickets sooner if they get them earlier than expected. The mlb for security reasons doesn't "create" their viewable tickets until a day or two before the event. 5 days later, on GAME DAY, I received an email from Stubhub notifying me that my transaction had been cancelled because I did not fulfill my seller's obligation to upload the barcodes - but I did! Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. We can't ask them to send tickets earlier than the date in your order details. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Privacy Policy. Also, as Stubhub changed their policies to pay sellers after the event their is no incentive to deliver the seats early. So buyer beware. Reddit and its partners use cookies and similar technologies to provide you with a better experience.
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