I went in looking for glasses and dishes. Because it is a floor model " I was told. I called to return the hardware and find out our options if they have another place they could recommend for hardware anything? Note to the company - if you're sending a replacement product because your first one was broken upon delivery please make sure that the new one isn't broken too! With the dining chairs, customers again mention that they love the way the pieces look, however, some shoppers also mentioned that certain models seemed unstable or uncomfortable to sit in. I knew I had family coming at the end of summer so there is no way I would have ordered these items had I been told 8-12 weeks and of course CB2 gets to keep half my money if I cancel the order now. Service at this location of CB2 is so bad, if I could give 0 star I would. Crate & Barrel slipped this modern gem past me until I received a recommendation from a friend. Shop with us to discover Cb2 furniture from past seasons collections, including sofas, tables, lighting. You really need to have a good eye & vision to make some of the stuff work with your existing furniture but if you're willing to look around the whole store, you'll find something that will work. Calls me back later saying they made a mistake and the order description was misconfigured. There are so many other stores with better customer service and return policy's. Before we decided to take matters into our own hands she went to the store to see how they kept their pieces together. Almost one month later I got a call today about delivery and oh they did not have part of my sofa and did not expect it to be available until end of March. they have risen significantly from a few years ago while in NYC. I was on hold for a CB2 customer representative for a little over 40 minutes. cb2 irritated me three times with bad product, bad policy, and bad customer service. Even their showroom feels homey- and they even had drinking chocolate with all the trimmings prepared for our (and all customers arrival.) And, they contacted me. There is a parking garage and they validate one hour of parking to shop there. If it wasn't for my girlfriend I would've cancelled the whole order. It was absolutely dreadful. All CB2 Sale: Discounted Clearance Furniture & Home Decor | CB2 The size of the pillows seem to be larger and don't fit properly against the frame. Lincoln towing is a scam and there's only signs on one side of the parking lot so unless you take a look through the whole parking lot then you won't know it's there. I've purchased everything from a sofa, to a rug, to a kitchen table, to console tables, to chairs here. Wonderful items. Sorry this is one to cross off list. Attended to a presentation about fashion and right after I walked around and saw many nice things to consider. Not even an apology from the team at the store, just a simple " we will send an email & get back to you", Great shopping experience. Its cool and unusual household goods drew us in all the way from the suburbs to spend some time and money on the nifty things that make my life better. Turns out the mirror was packed in a wooden crate. I will still shop there for design ideas, but will likely make purchases elsewhere. #nextlol. They do validate parking for about one hour, so be warned (remember to tell the parking attendant you are shopping there too)!!! Fine, the desk is delivered a few weeks later then promised but that's ok, it's a nice desk. The associate at the cash register (Mani V) was incredibly rude and indifferent. CB2 Dining table + fraizer chairs chestnut set. - furniture - by Purchases should last longer than 3 months let alone 2 years or whatever long it may be. I ask. THE FURNITURE SALE (PRICES AS MARKED) New Terrain 4-Piece L-Shaped Bronze Brown Velvet Sectional Sofa. Note - park in the ramp, and they will validate. So annoyed right now! Anansi, Up to 30% Off Decor, Bedding & Entertaining, Warehouse Sale: Up to 60% Off Decor & Mirrors, Warehouse Sale: Up to 60% Off Pillows & Throws, Warehouse Sale: Up to 60% Off Kitchen & Dining, Warehouse Sale: Up to 60% Off Bedding & Bath, Do Not Sell or Share My Personal Information. Service was really helpful too. No, lady, you are certainly not but with a salesman attitude like that, you're also not getting me as a customer anytime soon. I won't name names, but the woman helping us today acted like we were the biggest inconvenience to her. That was a very considerate gesture I truly appreciated! Modern Furniture: Affordable Sofas, Chairs, Tables - Apt2B She then went above and beyond by calling me back with advising me of the order #'s and when I should expect the items. The cons: Delivery delays for some shoppers. I had the best customer service experience I have ever had with an associate named Cameron at this store. J. I ordered a mirror online on 11/9, selected the delivery date of 11/16 on the online calendar before confirming the order, yet today, 11/15, I received a morning call stating that I needed to select a delivery date, with the earliest delivery of 11/23. Still waiting for the store manager to call me back. First of all, I love the store. I glue them back on only to find that there's a huge crack down the middle of the marble table! decor and more. It's not Ikea cheap, but it's not DWR expensive. I'm gonna go to Room and Board from now on - they actually deliver on time and tell you straight when that will be.. Overall, a neat place to find a unique gift, but I would probably go somewhere cheaper for my own home goods/dcor. Not sure what I'm going to do next here. They didn't have any on the floor or in stock, but one of the employees did some digging, and they were able to uncover one last stocked rack. I had my wedding registry here and received almost everything I wanted, minus 2 items. Stitch 3-Piece L-Shaped White Performance Fabric Sectional Sofa. It wasn't like Christmas or Kwanzaa or Hanukkah. And if I am, why won't they charge the same on the first bookcase?! Deck out your eating area with contemporary dining furniture. The 18 Best Places to Buy Furniture, According to Interior Designers They should have known this before today. So you call again "Oh no that will be due sometime in 6 weeks" ARGH!! I did like how this store is located right by the CTA Red Line so it makes traveling from downtown to this store pretty easy. You didn't make any offers to resolve the problem with the very expensive mirror so I'm not convinced that anything will change with customer service @ Berkeley's CB2. I placed an order for (3) sets of eight in the 18oz, 13oz, and 8oz. If you are using a screen reader and are having problems using this website, please call 800.606.6252 for assistance. The reason I am only giving it 3 stars however is the company has an unusual policy that if you buy something online, even if it is defective, you cannot return it to the store. list of cookies. In 2001 Crate & Barrel partnered with the kids furniture brand, The Land of Nod. The said they would have it delivered in a few days. Since I made the purchase in-store, I was not able to check the status online and had to call the store to find out the status of my order. Williamson, Brett Spent around 4-5 hours and finished at 2am, and of course got late on my job on the next day cause I was so tired. new york > brooklyn > for sale > furniture - by owner. Stay away. They'd look into it they told me. If you get a bad egg in customer service, go online and leave feedback and they will promptly call you back to make things right. When I purchase something in store, I get an email receipt, but if my pickup date is months later, it can be difficult to retrieve that email, especially if you're buying several things over several months. It is a shame, because the products are good (apparently) and the service at the store was not bad at first. Pro Tip: Check online for what you want. Explained it all over again. For example, the silverwares in CB2 are all Chinese-made (nothing wrong with that nowadays), whereas in Crate & Barrel, you'll find some made in multiple countries, including some other Asian countries and European countries (which is reputed to be better quality). Ahhhhh CB2 ..what a breath of fresh, modern, eclectic, edgy interior design store air! My wife and I have stopped by this store in Georgetown for years and it's always been a good experience. No other place I know of. They only stand by their products for 3 months. The handles on the dressers are 3", but the centers are 2.75". We had just bought a Sheepskin rug for our bedroom from Costco a few weeks prior and was looking for smaller ones to fit next to our bedside. Bob's Discount Furniture, founded by Bob Kaufman over 30 years ago, emphasizes value, offering durable furniture and high-quality service. limited time CAD 6,477.60 reg. *** an upscale table for the casual dude. He also says, "we corrected that and it won't cost you any additional charge" - just to be clear the missing part has to do with the bookcase and we've ordered two of the same ones; each bookcase comes in two parts and I guess one of those parts was missing in the order - not sure why I'm even supposed to buy another part?! Anyone who haven't been there and wonders-Go there even is the furniture are a lil expensive -there are much other things for decor there that are affordable. So spare me the attitude. And once again, I initiated the call, they didn't call or email me to notify me of the change. Explore classic silhouettes that Cb2 is known for, including modern slipper sofas, marble tables, and upholstered barrel chairs. $$$ is for exclusively high-end furniture. The next day, there was movement on the package. Plenty of nice plateware and friendly faces at Sur La Table and Williams Sonoma no need to return. In the end, however, I stand by my previous statement. Checked end of July and was told "oh you have a special order and those take 8-12 weeks, it will be sometime around THE BEGINNING OF SEPTEMBER" (!). She was extremely helpful, pleasant and patient with our purchases. candles and other home decorating essentials. CB2. THE FURNITURE SALE (PRICES AS MARKED) Salon 4-Piece L-Shaped Brown Leather Sectional Sofa. May all benefit! Due to this disgraceful service I am canceling my whole order and won't be shopping at CB2 or crate and barrel again. They have a wide selection and the staff is helpful. I actually ended up with another CB2 sofa, because when you find customer service this great, you stick with it. A good thing. This store is perfect for anyone that like statement making decor. Our own online marketplace for secondhand and vintage goods is a great place to find modern furniture and decor. I called and they said January. New Modern Furniture & Home Decor: April 2023 | CB2 They got me with Dean and Deluca hot chocolate. The fact of the matter, is that you can get the same items and styles (even in different colors) from IKEA and at IKEA you will get a product that is not only more sturdy, but is also CHEAPER monetarily. To avoid delivery charges, as they only had a few in stock, I was able to order to the store so I can pick it up there. 21 of Our Favorite Modern Home Decor Stores (That Aren't IKEA) The staff is always helpful. But I received it in a very good condition). I don't typically write reviews but at this point I'm completely fed up with CB2 so here we go. This week they finally got back to me with their solution From CB2: 1. Find deals on modern furniture pieces and home accessories, and discover what's on sale for a limited time. WHATS THE DIFFERENCE BETWEEN CRATE & BARREL AND CB2? Staff could not be more attentive and friendly. Nothing in here grabbed me anyway, so I'll just head back over to Room & Board where they have good product and don't act like snoots. I, begrudgingly, called customer service once again. Called today, 8 months after my "purchase" and was told I'd been refunded back to my original credit card. The pros: Clean lines and stylish beds and bedroom sets. Terms of Service and Discover CB2 furniture, used and new, up to 70% off. It's time for a change. April helped us out, and she was AWESOME make sure to seek her out if you visit because she really knows her stuff & isn't pushy or too salesy, just great at finding the items that fit your needs/wants! Look for FSC Certified to find our collections crafted with wood thats sustainably sourced. When I moved to Arlington and began purchasing home goods I immediately thought CB2. Also? I wish I could move in! This can be no big deal for some, if you don't need something for a long time (i.e. My heart dropped and I suddenly felt extreme sadness. So now I have to wait another week, take another day off from work, waste time and money, not eat on my dining table (the old one was donated this morning as we were expecting to enjoy our new one). We were the only customers in the store. Everything I've purchased, I've waited for lengthy periods of time for them to arrive. Stopped in around 12:00pm and was helped by Lisett who loaded the item into my car with a smile and made the experience so easy on such a crowded street. I stream the opening to my mini legion of followers, mainly family and my BFF. CB2 On SaleFurniture and Decor Up To 70% Off - AptDeco For furniture you clearly need to be at home for s delivery. cleans easily and adds storage space cool. I call up to get a new one sent and am given the delivery fee waived up as a concession for having to wait yet another month to get a replacement.
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