Faxes were not answered. Account Type: Personal Business Select an While we reviewed the records, Vuolo received a new transponder from E-ZPass. DO YOU NEED A STORY INVESTIGATED? We reviewed a two-inch stack that included violation notices, letters to E-ZPass, fax confirmations and postal receipts. Happy Holidays. I could not reach a human being to discuss and resolve this problem. Waiver Letter The agent at the Dollar Rental Car center near Logan Airport in Boston told us this with a straight face. If toll roads are unavoidable or worth the extra cost, the easiest way to avoid toll convenience fees is to bring your own E-ZPass with you. WebE-ZPASS NEWS FLASH CENTER. Petition I want EZ Pass to waive their administrative This E-Z Pass by design is setup to produce revenue, not serve its tax payers and visitors. The use of an E-ZPass when there are no funds available is a violation and can result in fees being assessed. Car to a pickup with six tires (dual wheels in the rear is not acceptable). The deal is civil penalties and administrative fees will be waivedif the driver pays the original toll and an amnesty fee. 100 times the original amount. DRPA - Travel Info 375 Mccarter Hwy. Still, getting multiple toll violation notices in the same year can be pretty expensive. Another E-Z Pass customer says while her online account read "no violations" - she was carrying a fine on a 50 cent toll for $50 dollars! Brienza recently got socked with thousands in fines after his account balance went into the negative. ps - Obligation or not, personally, a $50 violation because of a mistake by a relative wouldn't bother me. Violation FAQ | TollRoadsinVA The fee is automatically waived on first-time notices if the toll is paid by the due date. Then Aug. 13, he noticed an "unpaid toll" light when he drove the Turnpike, so he expected yet another violation notice. Between the lack of cash toll booths and a supposed lack of non-toll route between the airport and the city, the Dollar agent insisted that we needed the pass. Starting Oct. 1, drivers with toll violations will be sent a letter offering them amnesty. When I entered the violation numbers, I got a response that it couldnt be found. Pass Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Freedom of Information Act | Disgusted in NJ. WebEz Pass Violation Dispute Letter Sample. Refer to this step by step process to sign up for an E-ZPass: Buy an E-ZPass at an On-the-Go Retail Location. Copyright 2023 WABC-TV. Offer ends 5/3/23. Karin Price Mueller | NJ Advance Media for NJ.com. E-ZPass is an electronic toll collection system that allows you to prepay your tolls, eliminating the need to stop at the toll plaza. EZ-Pass to Refund 80,000 Administrative Fees Charged During COVID-19 Pandemic. Follow her on Twitter @KPMueller. Please view our advertising policy page for more information. "If you replenish your E-Z Pass they take the balance (due) at replenish," remarks Brienza. But that's not what we ended up being charged. If you think youve been wrongfully accused of an E-ZPass violation, please contact your areas customer service center to start solving your case. If a State Trooper is monitoring speed through the toll lanes, and you exceed the posted speed through the. "We cannot process your request at this time," an E-ZPass email response said. Commonwealth of Virginia. Most rental car companies charge the same rental/admin fee at Boston as their other US locations, but there are some that take advantage of this captive market, such as Dollar and Thrifty. ComplaintsBoard.com is a leading complaint resolution website on the Internet. That carried a fine totaling $2500 - a mark-up of more than 2300%. E-ZPass Administrative Fee Waived Letter - NY Tolls Information That's the $15 per toll administrative fee plus a $2.95 toll as the rental car is registered as a commercial vehicle. ABC7 New York 24/7 Eyewitness News Stream. The people in collections say they have no way of waiving the fee; however, that is a complete lie and these collection agencies and EZ Pass New York are taking advantage of people with these cash less toll lanes and hitting people with over thousands of dollars in toll fees which they won't waive which is unfair especially if your an EZ Pass account holder. If it happened to me, I myself, would simply pay it and next time I saw my relative I'd tell him or her to try to be more careful. Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. I Got $100 in Toll Violation Fees Waived - Medium No weekly rate. Tolls in Delaware: Amnesty program offers way around exorbitant I have a question about my E-ZPass account. That's how we found the toll-free option that we used when leaving the Boston airport area. If you incur a toll fine of $20 and a $50 administrative fee, your total charge will be $70. That's what's Suffolk resident Bill Brienza has nicknamed his E-Z Pass. How can I have excessive EZ Pass fees waived in the There is no phone number and I hesitate to go there only to wait in an endless line, then to be told they cant discuss or resolve this with me since they dont have my fathers permission to speak with me. There are 17 states connected within the network, making the system hugely convenient for those who travel long distances, mainly if their roads include toll lanes, bridges, or tunnels. Example: Car to another car is acceptable. If we passed through the toll without the transponder active -- as we believed we did -- we should have been charged $17.95. Choose, Click here to enroll WebPlease provide name and address to receive an E-ZPass information packet by mail: Enter Mailing Address Details * = Required. Even if the system has been widely used for over thirty years, people often commit mistakes. Since you do have an EZpass now it is quite easy to have the fee waived. E-ZPass The administrative fee may be waived for first time offenders if the missed toll payment is made promptly. The amnesty program allows drivers to instead pay a fee based on their number of toll violations. Are Delaware's toll violation fines fair? We contacted the MTA and Bill called his local assemblywoman Stacy Pheffer-Amato's office, which has been inundated with complaints about E-Z Pass fines. Google Maps, Waze and other mapping apps give you the option of only taking routes without tolls. The $50 administrative fee will be applied to the toll fines and other charges incurred by an E-ZPass user who violates the terms and conditions of the E-ZPass system. The State of New York does not imply approval of the listed destinations, warrant the accuracy of any information set out in those destinations, or endorse any opinions expressed therein. Youll just have to wait on hold for a long time. Does Enterprise Check Your Driving Record? I went away on my own vacation from 9/29-10/10/22. I know some of you may say $50 is not a lot of money; however, it's the same money I need to replenish my account and with our economy, money isn't easy to make and I work hard for my money. If unpaid after 60 days There is a fee of $3.50 for businesses to use this service. $50 E-Z pass administrative fee? : r/newjersey - Reddit To better keep track of an E-ZPass account and to avoid situations like these, we highly recommend that our E-ZPass customers sign up for Mobile Alerts, where they can receive low balance notifications via email or text.". Vuolo contacted the United States Postal Service to make sure the letters were received. Customer Service Center Locations. E-Z Pass DE Department of Transportations toll violations (not paying toll/going through ez pass without $ on account) used to charge the $1.00 toll and a $10 fee admin fee for running the toll. Customer must have a cell phone number and email address listed on their account. I pointed out this absurdity to the agent, and he shared another option: "You can go without the E-ZPass and just go through the tolls and pay $18.50 each toll you go through." Bamboozled: 25 E-ZPass violations, 10 complaint letters, zero I called the agency on 10/10/22 but was told they could not discuss this with me since it was my fathers account and I was not able to pass the phone to him for permission since he now lives in MA. Other oddities happened with Vuolo's transponder. There is a non-toll route to and from the airport that he left out of his sales pitch for the company's "all-inclusive" toll pass. 2023 Advance Local Media LLC. The check or money order must be made out to the U.S. Treasury. Vuolo wrote to this new address on Oct. 22. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Our points-obsessed staff uses a plethora of credit cards on a daily basis. When I reserved the Dollar rental car, the company didn't disclose the price for its toll-pass rental. If not, we'll let you know what Vuolo has to report. Happy Holidays. Ezpass However, we can tell you the standard price for it is $50. Average of 129 Customer Reviews. First, you should know that there is a low probability of you receiving an Administrative Fee Waived Letter if you havent started a dispute with your violation. However, the spokesperson conceded that "they did not process this refund appropriately." The reason for this is safety of the motoring public and safety of our employees that could be crossing toll lanes at any time. The deal is civil penalties and administrative fees will be waived if the driver pays the original toll Vuolo tried to get an answer online on Dec. 4. Still, getting multiple toll violation notices in the same year can be pretty expensive. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. I looked up the nearest physical NJ E-Z Pass Customer Service location (an hour away in Newark, NJ) hoping to make an appointment. If you have an E-ZPass account, but don't have the transponder with you, a National rental-car agent recommended that renters associate the rental car license plate with your existing E-ZPass account for the length of the rental. If it still fails to work, you need to contact the Customer Service Center at 877-643-9727 or visit one of three local walk-in centers located at the Concord, Nashua and Portsmouth. Supplies can be ordered by calling the Customer Service Center at 877-643-9727 or online at the. PREVIOUS REPORTING:$200 in fees for $3 in tolls and potential jail time. I looked through the bills I had initially received and confirmed by my posted check that I had paid and E-Z Pass had received my payment. But Vuolo was able to show he paid that fee on Oct. 30, and he wrote another complaint letter -- return receipt requested. I understood a fee would be due if payment was not made by due date. Home | E-ZPass Virginia EZ-Pass I was assured that a new bill would be available online in about 24 hours and I could pay it then. Request An E-ZPass Application - ezpassmaineturnpike.com Of course, the obvious way to avoid toll convenience fees in a rental car is by avoiding tolls altogether. He said the rep believed the positioning of Vuolo's transponder may have been the reason the transponder didn't register. Who do I contact? WebInvoice Payment Administrative/Late Fees - $5.00 to $20.00 Statement Fee One-Time Special Request Mailed or Faxed: $3.00 (available for up to 6 prior months) Monthly Mailed Statements $2.00/month for paper statements (Private Accounts) $5.00/month for paper statements (Commercial Accounts) Commercial Surety Bond What If My Enterprise Rental Car Needs an Oil Change. We may receive compensation when you click on links to those products. "The silly part is that when I send in the violation response, the toll amount is deducted from my account. However, if you think this will be a regular occurrence, you should call the Customer Service Center and have them send you a transponder programmed for the vehicle classification you use most frequently. What should I do? Here's an an example. he asked. it is completely unfair for us hard-working New Yorkers that work eight hours a day or more trying to survive and taking care of our families being forced to pay these high toll amounts which is something that we are adjusted to and used to doing but with these fees on top of that how are we supposed to get to work and how are we supposed to pay our bills when most of our money is going to EZ Pass ?? Instead, it seemed, E-ZPass took the violations to the next level. That carried a fine totaling $2500 - a mark-up of more than 2300%. Stay informed and sign up for NJMoneyHelp.com'sweekly e-newsletter. "They're saying I owe them $2500," complains Brienza. "They're still sending you a bill for the toll and the violation. Is The White Lotus breaking up with Four Seasons ahead of Season 3? Each toll violation results in the following: A civil penalty surcharge of $12.50 is added if the toll violation remains unpaid after 42 days. Webwhen exiting (with your E-ZPass tag properly mounted), you must stop in the lane, state that you are paying with E-ZPass Plus and either hand the ticket to the cashier or insert it into the slot. Now accepting donations to DRIVE SMART Virginia The amnesty program is structured to collect at least as much as the state collects annually in toll debtand collect debts that otherwise might go unpaid. The cost to pay by plate is $2.05 per toll. WebPlease contact the E-ZPass Service Center at once to update your account information and receive instructions on how to correct the problem at 1-888-860-9361. How do I get additional mounting strips? Links may open in a new window. The E-ZPass system is used widely across the Midwestern and Western areas of the United States. Quick links Bridge Toll Schedule Walkway Information Senior Citizen Discount FAQs This will surely increase the credibility of your complaint. Delaware says it is owed more than $143 million in toll debt. Assuming these rates, the total cost charged by each of these rental car companies is: *E-Z Rent-A-Car price is "before taxes and fees.". How are customers held liable for scanners at the bridges, tunnels and thru-ways not properly reading customers vehicle tags? This is highway robbery," he said. Select Sign Up Now. Then he received another violation notice. Compare the cost in points or miles to cash, and see which option is best. Not even after the 10-day mark. Waiver Letter for Payment Name of Sender Address of Sender City, State, Zip Code DATE RE: Bank or Loan Account Number To Whom It May Concern: This letter is a formal request to have my monthly payments of $150 on my car loan frozen and have all late fees waived for six months from DATE to DATE. On 8/29/22 I received another Prompt Attention bill. Plus, your own feed of TPG content. This is not true either. The only flaw I found is that I neglected to sign below the explanation of dispute I had included. "The state should fix the malfunctioning intermittent toll booth plate reading unit or deduct the error amount automatically from my account," he wrote. Call us Monday-Friday 7:00am-7:00pm or Saturday 8:00am-12:00pm. No. The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. Transponders will not be active immediately. E-ZPass "It's a malfunction and maybe there should be an apology letter instead of a violation.". Let's turn back the clock so you can join Vuolo on this misadventure. Will I get a discount on NH tolls if I use my transponder from another agency? And it usually takes some time for the tolling agency to check the plate. After that, you must think thoroughly about your next step. You Hit with Unreasonable Fees for a Delaware Now motorists with unpaid balances are receiving threats. Choose which state you live in. You can sign up online using the Sign Up Now button below, or you can download an application using the Download Application button below. So Vuolo wrote to E-ZPass again on Dec. 14, detailing his long saga of wrongful violations and unanswered communications. This site is protected by reCAPTCHA and the Google. And it's already generating big bucks in profit for agencies that run it - like the MTA, which oversees E-Z Pass on bridges and tunnels in New York City. We also highly recommend our customers who make one-time payments to closely monitor their E-ZPass account and usage, so that they can sufficiently replenish and fund their E-ZPass account to match their usage. I had made the mistake to use this route and found owing seventy five dollars. Sometimes, people try to file a claim because theyve been wrongfully convicted, but these cases rarely get solved. They will have 60 days from the date of the letter to settle toll debts. "I believe if someone was paying attention, 15 false violations would set off some bells as to a problem with either the toll booth's plate reader or my vehicle unit.". On June 24, 2015, his statement was charged twice for going through different exits on the New Jersey Turnpike -- on the exact same date at the exact same time. After I explained the situation, the agent told me that she'd be able to reduce the bill to "just" $17.95 -- that's still more than 10x the single toll amount. Receive 1 Free Night Award every year after your Card renewal month. Violation notices ramped up in 2014 and 2015, and Vuolo would answer each notice. However, even if thats what happened to them, your case may not end up the same. Now, at the time of pickup -- after we had flown into Boston, taken the bus over to the rental car center and waited in a long line -- the agent finally shared the information: $11.99 per day or $59.99 per week. They sent me a toll violation in the mail which I never received due to change of address but it was too late and the violation went into collections where they are forcing me to pay a $50 fee. What do I do? On 8/30/22 I sent a fed up letter to E-Z Pass Customer Service noting Plate and Violation Numbers and reiterating my dispute. We drove around the toll on the way out of the airport, but we came back to the airport through the tunnel, which charges tolls. I have one friend who is being charged over $15,000 of tolls and only $3,000 of that amount is the actual toll amount and the rest is all fees! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Rent an E-ZPass: Pay each toll, plus a rental fee of $3.95 per day, up to $19.75 per month. Pay by plate: Pay each toll, plus $3.95 admin fee per day of your Look for information across the internet. EZ-Pass is not going to just waive your fees, you can forget about that. Supplies can be picked up at any of the three local walk-in centers located in Concord, Nashua and Portsmouth. Before you ask why he didn't call, Vuolo said he kept calls to a minimum so he could have a paper trail. WebI want EZ Pass to waive their administrative fees to EZ Pass account holders ! They will require between 48 and 72 hours to be activated. On Aug. 17, Vuolo sent another letter, repeating what he said in the first letter, adding the new violation notices and again requesting a new transponder. Vuolo wrote again, but this time via a paper letter. This petition starter stood up and took action. E-ZPass This site does not include all credit card companies or all available credit card offers. I pre-recorded message kept telling me how busy they were and that I could go online to pay or dispute the violation. He was wrong. A close-up of Ralph Vuolo's E-ZPass transponder. You should never use your transponder in a vehicle type other than the one you initially requested such as a car transponder in a tractor-trailer. We'll run a soft credit check to find special offers, but it wont affect your credit score. Dollar's toll-collection arm sent me a physical bill about four weeks after we returned the car. NJ E-Z Pass - Fraudulent violations posted on auto license tag I surrendered in 2016. One $8 toll violation carries a fine of $100. The rep also told him E-ZPass was reviewing some internal procedures, and gave Vuolo a direct number to call her should another problem arise. Feeney said at the direction of the Turnpike Authority, Xerox -- which handles E-ZPass -- conducted a review to see what went wrong. Download Applications - :: Welcome to E-ZPass They accidentally pass through the lanes without a transponder. Here are the, instructions on how to enable JavaScript in your web browser. Whenever this happens, you will receive a toll violation notice that requires you to pay an administrative fee (for the infraction) and the tolls total cost. Call 1-800-333-8655 or visit the E-ZPass website. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. The agent told us that the rate is applied to the entire week-long rental period no matter the number of times the toll pass is actually used. "They're saying I owe them $2500," complains Brienza. The standard price for an E-ZPass Administrative Fee varies depending on the state. We reviewed a two-inch stack that included violation notices, letters to E-ZPass, fax confirmations and postal receipts. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Car to a pickup truck with four tires is acceptable. "I just got a letter yesterday that says if I don't pay by the 26th, they're going to suspend my registration. To open an account, however, you need to have a vehicle license plate to associate with it. accidentally pass through the lanes without a transponder. How can I have excessive EZ Pass fees waived? - Avvo
Allison Bickerstaff Orlando,
Greystar Legal Issues,
Geelong Showgrounds Market,
David Campisi Daughter,
Comcast New Construction Department Phone Number,
Articles E
